Privacy
Privacy notice
This notice explains how JS Plates handles personal information when you use this website, send an order request, contact us or ask about an existing order. It is written for customers and website visitors.
Who is responsible for your information
JS Plates is responsible for the personal information collected through this website. You can contact us using the details on the contact page if you have a privacy question or want to exercise your rights.
Information we collect
- Your name, email address and telephone number.
- Delivery or collection details, if needed for your order.
- The plate text, style, size, extras and fulfilment choices you send.
- Payment preference, order status and payment reference notes.
- Messages, notes or other information you choose to include.
- Basic technical information needed to run and secure the website.
We do not collect card details through this website. If payment details are arranged separately, they are handled outside the public builder.
How we use your information
- To review, confirm and fulfil order requests.
- To contact you about pricing, payment, collection, postage or updates.
- To keep order records and respond to customer queries.
- To manage the admin area and protect the site from misuse.
- To meet accounting, tax, legal or record-keeping obligations.
We do not sell personal information. We do not use order requests for marketing mailing lists unless you have asked to receive that type of communication.
Our lawful basis
We use order and contact details because they are needed to take steps before entering into an order contract, to handle the order itself and to meet legal record-keeping duties. We may also rely on legitimate interests to secure the website, manage enquiries and keep sensible business records.
Who we share information with
We only share information where needed to run the business and fulfil an order. This may include website hosting providers, email providers, payment providers, delivery or postage providers, professional advisers and authorities where required by law.
Some service providers may process information outside the UK. Where that happens, appropriate safeguards should be used by those providers.
How long we keep information
We keep order records for as long as needed to manage the order, customer service, accounting and legal obligations. Enquiries that do not become orders are kept only for as long as reasonably needed to respond and keep a short business record.
Your rights
Depending on the situation, you may have the right to ask for access to your information, correction, deletion, restriction, objection or a copy of your data. You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your information is handled. You can find ICO contact details at ico.org.uk.
Updates
We may update this notice if the website, order process, providers or legal requirements change.